Privacy Policy

1. Scope of this policy

This policy applies to personal information collected through the LADesign website, by email, by phone, through quote requests, through project communication, and through any other ordinary business interaction connected with our design and drafting services.

We aim to handle personal information in a manner consistent with applicable Australian privacy obligations. The exact obligations that apply may depend on the nature and scale of the business at the relevant time.

2. Personal information we collect

Depending on your interaction with us, we may collect your name, business name, phone number, email address, suburb or project location, billing details, and any information you provide in enquiries, consultations, or project instructions.

For project work, we may collect plans, sketches, CAD files, dimensions, photos, fabrication notes, revision comments, approval records, and related communication history.

When you use the website, our hosting platform or connected services may collect limited technical data such as IP address, browser type, referring source, pages viewed, and general interaction or diagnostic data through cookies, analytics tools, or server logs.

3. How we collect information

We collect information directly from you when you submit a form, contact us, request a quote, share files, approve work, or otherwise communicate with LADesign.

We may also receive information from your representatives, consultants, engineers, fabricators, builders, software platforms, or other third parties where you ask them to share project material with us or where that disclosure is necessary to deliver the services.

Some information may be collected automatically through website technologies such as cookies, analytics scripts, security tooling, spam filtering, and server-side logging.

4. Why we collect and use information

We use personal information to assess enquiries, prepare quotes, confirm project scope, deliver design and drafting services, create and revise drawings, communicate about progress, issue invoices, and maintain internal business records.

We may also use information to improve our services, administer the business, manage disputes, respond to legal obligations, protect our systems, and prevent misuse of the website or our services.

If we send updates or service-related messages, they will generally relate to an existing enquiry, ongoing project, or business relationship unless you have otherwise asked to hear from us.

5. Disclosure of personal information

We do not sell personal information. We may disclose information to third-party service providers who help us operate the business, such as hosting providers, cloud storage services, software vendors, email providers, accountants, payment processors, insurers, or technical contractors.

We may also disclose project-related information to fabricators, consultants, engineers, builders, or client representatives where that is necessary to progress the work and consistent with the instructions or context of the project.

We may disclose information where required or authorised by law, including to regulators, courts, professional advisers, or enforcement authorities.

6. Cookies, analytics, and online services

This website may use cookies or similar technologies to support website operation, improve user experience, reduce spam, analyse traffic, and understand how visitors use the site.

You can usually control cookies through your browser settings. Disabling cookies may affect how some website features function.

Third-party services embedded in or connected to the website may apply their own privacy practices. Where such services are used, their handling of information may also be governed by their own policies and terms.

7. Overseas storage and processing

Some providers used by LADesign may store or process information outside Australia. Where that occurs, information may be subject to foreign laws and handled in overseas data centres or support environments.

We take reasonable steps to use established providers that are appropriate for business operations, but we cannot guarantee how every external provider or jurisdiction will deal with information in every circumstance.

8. Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This may include access controls, password protection, reputable cloud systems, and ordinary business security practices.

No internet-based transmission or storage system is completely secure. While we take reasonable care, we cannot guarantee absolute security.

We retain information for as long as reasonably required for quoting, service delivery, file recovery, revisions, accounting, legal compliance, dispute management, and business record keeping. When information is no longer reasonably needed, we may delete it or de-identify it where practical.

9. Access and correction

You may request access to personal information we hold about you, or ask that it be corrected if it is inaccurate, incomplete, or out of date. We may need to verify your identity before responding to a request.

In some circumstances, access may be limited where permitted by law, including where providing access would unreasonably affect the privacy of others, reveal confidential business information, or otherwise create a lawful basis for refusal.

10. Privacy complaints

If you have a complaint about how your personal information has been handled, please contact LADesign through our contact page and provide enough detail for us to identify the relevant issue, person, or project.

We will review the complaint and respond within a reasonable time. If the issue cannot be resolved directly with us, you may have the right to raise the matter with the Office of the Australian Information Commissioner or another relevant body, depending on the circumstances.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, systems, legal obligations, or business practices. The most recent version published on this page applies from its stated effective date.

12. Contact

For privacy enquiries, access or correction requests, or complaints, please contact LADesign using our contact page. If your enquiry relates to service terms, project scope, or website use, please also review our Terms of Service.